Q & A

How can we help?

Car owner Questions

How do I order a Washé?

Washé is completely On Demand. Simply download the app, create a profile and request the service of your choice.

What if I’m not satisfied with my service?

Customer satisfaction is very important to us. If you are not satisfied with your service, please submit a Support Ticket in the app menu or contact a Washé Representative. A member of our team will be in touch within 24 hours.

Can I cancel my request?

Cancel for free within 5 minutes of your request, or pay a $10.00 cancelation fee.

Can I pay with cash?

Washé Washérs do not accept cash. All payments must be made through the app.

Is my payment secure?

The Washé credit system, Stripe, meets PCIDSS requirements, reaching Certified PCI level 1.

How can I contact my Washér?

When a Washé is in progress you may contact your Washér from order screen.

Do I need to Tip my Washér?

Gratuity is not required.

Please feel free to contact us with any further questions.
We value your input and participation.
[email protected]

Drive Safely. Drive Clean,
The Washé Team